General FAQ's
What is The Malo Life?
The Malo Life is an online lifestyle store founded in 2025 by long-time friends and fashion agents, Gus Marshall and John Lornie.
With over 30 years of combined experience in the fashion and retail industry, and countless shared adventures, from trade shows to tucked-away boutiques around the world - The Malo Life grew out of a desire for us to bring something more personal to the online retail space.
Find out more about The Malo Life.
Where are you based?
We are based in Manchester, UK
Do you have a physical store?
No, we are online only.
What payment methods do you accept?
We accept Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, American Express, Maestro, Klarna
Orders & Payments
How do i know if my order is successful?
You will receive email confirmation immediately, if you do not please contact us at malo@themalolife.com
Can i change or cancel my order?
If you wish to change or cancel your order, please contact us immediately at malo@themalolife.com
How much is shipping?
Orders over £50 are subject to free shipping, for orders under £50 a £5 fee will be applied. We aim to deliver to in 1-3 Working Days.
How can I track my order?
By using the Shop app, you will be able to track your order.
Returns & Exchanges
What is your returns policy?
You can return merchandise within 14 days of the purchase date for a refund, provided the item is unused, unworn, and in its original condition with tags attached
Do you offer free returns?
Yes if the product is faulty, if you are returning to it for any other reason than a fault, you will be responsible for getting the product back to us.
How do I return items?
Please contact us at malo@themalolife.com and we will assist.
Customer Support
How do I contact you?
Please send an email to malo@themalolife.com.
What are your customer services hours?
If you send an email to us at malo@themalolife.com we will be in touch as soon as possible.